Please provide the registration number you have installed or the one that you are trying to install with. Send that file as an attachment to me as reply to this e-mail as to keep all information together.After it is done gathering your system information, there will be a sysinfo.nfo file on your desktop.
Type sysinfo in the 'File name:' box and click 'Save'. At the top of this System Information window, click 'File' and then 'Save'.Click 'start' > 'run' type msinfo32 and press 'ok'.If uninstalling the program does resolve the issue regarding internet connection or slowness, please send the following information to our technical support team at so that they can assist in troubleshooting the cause:.Please note also if you see an entry for SpamSubtract this could be causing the problem and will need to removed from your computer before reinstalling.If you see any of those items listed after uninstalling Net Nanny or ContentProtect you can contact our technical support via e-mail at Our phone support is available Monday - Friday from 8am to 5pm (MST).All extensions installed from the App Store are automatically.
Select the checkbox next to the extensions name. Then return to Safari to turn on the extension you installed: Choose Safari > Preferences.
Do you see any of the following in the list: CWHOOK, CWLSP or CWALSP After the extension is installed, click Open and follow the onscreen instructions provided by the extension. Click StartRun, type SPORDER, click "ok.". If uninstalling does not resolve your slow browsing or does not resolve your lack of internet conectivity please:. Instructions for disabling commonly used firewallsįor further troubleshooting uninstall Net Nanny or ContentProtect Click the link below for instructions for disabling common firewalls. One of the first troubleshooting steps that can be taken is to uninstall and reinstall making sure these items are disabled during install. Please note that one of the main causes for slow or no connectivity is that the firewall, anti-virus and/or anti-spyware programs did not get disabled during installation. Please email us or click here to chat during business hours to chat with one of our tech support specialists. The Net Nanny tech support team is available from 8 am - 5pm to help troubleshoot this issue. If you are experiencing some slowness, it may be a result of some poor interaction between Net Nanny and another application on your computer. In the latest version (and all active licenses are automatically updated), there should be no perceptible degradation in performance of your computer with Net Nanny on it. In older versions of Net Nanny, customers occasionally found some slowing of their Internet speed after installing. This article refers to an older version of this product.
0 kommentar(er)
